CX Analyst Developer

CX Analyst Developer Minimum Requirements: Proven track record user user-centred content strategy and creation. Expert understanding of user journey mapping and identifying risks. Preferably within an ecommerce/transactional/purchasing context. Experience working with AGILE multi-disciplined teams User Researchers, Product Owners, Designers, etc. Comprehensive commercial portfolio of elegant content creation/copywriting. Strong understanding of content publishing on various CMS platforms (and the constraints that come with each) particularly AEM. Responsibilities: Ensuring and advocating a user-centered approach to all the content you create. Map customer purchase journeys to identify pain points and user needs. Create and curate brilliant content that customers will love. Work closely with stakeholders and team members to ensure our content is evidence-based, user-centered, and continually optimised. Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience. Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal, and simple way. Take responsibility for legal, and regulatory governance and compliance of your content. Be a design team representative and a main point of contact for product owners and product team members in developing a user-centred approach.