Customer Service Rep - Tampa FL: Bi-Lingual preferred

• Provides courteous and prompt service to all internal and external customers.

• Research provider questions regarding status of reviews/authorizations

• Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.

• Understands when to escalate a call to a supervisor.

• Enters all call data for tracking.

• Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.

• Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.

• Identifies opportunities and recommends methods to improve service and work processes.

• Performs other services as required.