Customer Service Rep - Tampa FL: Bi-Lingual preferred

Tampa, FL · 63 months ago

About the job

• Provides courteous and prompt service to all internal and external customers. • Research provider questions regarding status of reviews/authorizations • Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured. • Understands when to escalate a call to a supervisor. • Enters all call data for tracking. • Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries. • Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. • Identifies opportunities and recommends...