Customer Retention Leader (BI)

MPT is seeking a Senior Customer Retention Specialist to join our team. The successful candidate will be responsible for developing and executing strategies to retain existing customers and increase customer loyalty. Responsibilities: Create English and Myanmar SMS content for Customer Retention team's pilot campaign and other requested team's campaign. Create short URL link shared by other teams To create Message template, English and Myanmar in MCCM system based on offer and check Sender ID with Reply Code. To support team leader to execute CVM and BTL campaign by using MCCM system to generate revenue, create Offers and Campaigns To analyze Campaign, retain the customer and prevent the churn. Daily Monitoring and tracking the performance each channel (SMS, USSD, MPT4U, UCC) of CVM, BTL campaign. To monitor SMS delivered rate and given point bonus count. Reporting MPT Club/VAS Campaign SMS delivered rate and analysis. To resolve customer complaints promptly. To monitor the competitor, offer. Tracking and reporting competitor offer tracker. To monitor the schedule of each campaign. Record the Campaign name and period to analyze Revenue Trend Qualifications: Bachelors degree (Engineering), Diploma in Professional Network Engineering At least 4-year experience in related field Understanding Campaign operation, Configuring and checking campaign Telecommunication skill (Core Network, Radio Access Network) Monitoring, Analyzing Campaign and Reporting MCCM Campaign Configuration Microsoft office (word, excel, PowerPoint)