Collections Representative Bi-Lingual Spanish/English - Remote

Job Purpose
The Collections Representative supports our Collections department in its debt recovery process by contacting debtors to make payment arrangements or determine settlements on behalf of our clients. Must be assertive in pursuing payments in a professional manner and in accordance with FDCPA guidelines.

Duties and Responsibilities

Initiate collection calls daily
Arrange payments of outstanding balances
Set up payment plans for parties unable to repay their debt in full
Send correspondence regarding delinquent accounts
Provide daily/weekly updates to management
Contact health insurance carriers
Manage a large volume of patient accounts per week
Coordinate with the legal department on skip tracing, asset location, and garnishments
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Must be fluent in Spanish and English
High School Diploma or equivalent required, Associate’s Degree preferred
Motivated by weekly goals and monthly quotas
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required

Working Conditions

Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.