XTN-B581166 | MANAGER, CUSTOMER DATA MANAGEMENT

About the job

SOCi, the marketing platform for multi-location brands, is currently looking for a Manager, Customer Data Management to oversee the day-to-day activities of the SOCi Customer Support team which is part of the broader SOCi Customer Success team. This support team is responsible for providing enterprise-level application support to customers and partners, ultimately driving complete resolution to complex issues. All support interaction is done via phone, email, and web and measured by specific support KPIs established by SOCi. The ideal candidate will be flexible, detail-oriented, highly skilled at working with customers, and have a track record of success leading a team. This position...