MogiPSG Global Solutions
Telecom Analyst/ Developer
Full-time
About the job
Job Description Summary: The Telecom Analyst/Developer IV will focus on IVR and call routing applications, helping to determine organizational strategic needs and developing creative and innovative functional requirements. You will deliver clean and elegant working solutions for the IVR and speech recognition infrastructure. You will also design, implement, and maintain call flows directing incoming calls to multiple groups within the call centers, utilizing dynamic data-driven skills-based routing.Essential Job Duties/Responsibilities: • Meet with various departments to determine strategic telephony needsDevelop IVR and call routing applicationsMaintain proper documentation of system...