Technical and Software Support Specialist

Pennsylvania · 1 week ago

$70,000 to $100,000 a year

About the job

What you’ll do - Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries. - Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. - Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services. - Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations. - Implement and manage identity and access...