Sr EBS Analyst | Master Data Lead

Chesapeake, VA · 3 months ago

About the job

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an O&M Tier 1 Lead to run centralized user and application support for the client's Oracle Federal Financials help desk, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and drives the recurring reporting the client relies on. This is a designated key personnel position. Key Responsibilities Lead the Tier 1 help desk team, serving as the central point of support for system issues, funds check errors, and...