Software Support & Product Specialist

Lebanon · 10 months ago

About the job

Job Description This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience. Key Responsibilities • Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS. • Conduct onboarding sessions and user training to support effective product adoption. • Document and report bugs or enhancement requests to the product and development teams. • Solve client’s problems remotely or on site • Improves system performance...