Software Support Manager

Billings, MT

About the job

Description The Software Support Manager directs, establishes, and plans and implements the policies and procedures necessary to provide support for Tyler software products. His/her primary goal is to create and maintain a workforce capable of ensuring Tyler clients have a pleasant and beneficial experience with the Client Services Department. Responsibilities • Achieves and maintains the service goals of the Client Services Department, creates new ways for reaching these goals, and takes corrective action when goals are not met • Directly manage employees on the support team: • Address employee performance issues immediately through individual meetings and written communication; • Provide...