Software Support Analyst I

Sulphur Springs, TX · 5 days ago

About the job

JOB TITLE: Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Sulphur Springs, TX TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. • Build and maintain effective relationships with team members, management, in-house software developers and clients. • Identify, troubleshoot and resolve application issues. • Communicate and escalate issues that cannot be resolved to the appropriate team member(s). • Document all reported issues and task details; analyze gathered data. • Deploy and provide training on software...