Software Production Support Lead

NY · 4 weeks ago

$94,100 to $136,000 a year

About the job

As a Software Production Support Lead, you will ensure the stability, availability, and performance of our products. You will collaborate with cross-functional teams to investigate complex technical issues, support users, and contribute to the continuous improvement of our processes. Duties & Responsibilities: - Reviews and analyses the tickets escalated from the various program teams (including SAM, I&O, development) and ensure timely resolution - Prioritize tickets based on urgency, impact, and relevance, categorizing them as either needing further investigation, resolution guidance, or escalation - Use high-level SQL skills to query databases as needed to gather information and...