MogiHP
Senior Manager, Global Print Software Support (ATS)
Full-time
$105,050 to $152,350 a year
About the job
Senior Manager, Global Print Software Support (ATS) Description - Overview The Senior Manager, Global Print Software Support leads HP's global organization responsible for support delivery for HP and partner print software solutions. This role owns the Advanced Technical Support (ATS) operating model, ensuring effective intake, troubleshooting, escalation management, issue resolution, and customer communications across enterprise, managed services, channel, and direct customer environments. The team provides expert support for complex software, cloud, workflow, security, connectivity, and ISV-related issues. The leader is accountable for operational excellence, customer satisfaction...