Salesforce Developer (PW2)

PH · 21 months ago

About the job

Job Summary: We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You’ll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights. Key Responsibilities: • Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms, • Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality, • Develop and deploy features using...