Product Owner/Manager | Onsite

US · 5 months ago

$60,000 to $210,000 a year

About the job

• Own the AI use-case backlog for the pod, starting with the servicing agent-assist scale-out and prioritizing additional items from the backlog of AI pilots. • Partner with internal Product Owner and PSL leadership team to define call reduction, AHT (average handle time), and deflection targets — cited the early benchmark of "90 seconds to 14 seconds" agent lookup time and signaled this is where ROI must be proven. • Translate business intent into Epics, Features, and User Stories in Azure DevOps (ADO), the SOW-mandated system of record, with explicit Acceptance Criteria. • Run sprint planning, refinement, sprint reviews, and demos in line with Photon's AI-infused agile cadence (1–2 week...