MogiAllegheny Health Network
Product Manager - Member Service & Chat Data Products
RemoteFull-time
$86,400 to $138,600 a year
About the job
Company : Highmark HealthJob Description : JOB SUMMARY This role requires demonstrated experience leveraging member service, contact center, conversational AI, chat, voice, and digital interaction data across omnichannel engagement platforms to improve member experience, optimize service operations, and enable actionable insights for business and operational teams. The ideal candidate will possess strong data product management expertise, including the ability to define and deliver trusted, reusable data assets spanning customer interactions, communication preferences, service outcomes, and engagement behaviors, while ensuring data quality, governance, and regulatory compliance. A core...