Product Manager - CX & Customer Lifecycle

Los Alamitos, CA · 5 days ago

$137,419 to $188,949 a year

About the job

Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. Delivering innovative technology is only part of the customer experience. How we support and engage customers throughout their relationship with Epson is equally important. The Product Manager, CX & customer Lifecycle will be responsible for contributing to the strategic direction and execution of Epson’s direct-to-consumer subscription program throughout the customer lifecycle, including onboarding, subscriber success, retention, lifecycle management, BPO relationship management, service processes, and customer issue resolution. Also drives...