MogiNew York City Housing Authority (NYCHA)
Process Improvement and Analytics Manager, Bureau of Vital Statistics
Full-time
About the job
Job Description Housed within the Bureau of Vital Statistics (BVS), the Public Services Operations (PSO) Unit is one of the largest public-facing operations within the New York City Department of Health. PSO processes hundreds of thousands of customer requests annually for birth and death records and related documentation, including acknowledgments of parentage, letters of exemplification, pre-adoption records and no-record-found letters. PSO also operates a high-volume public reception area serving hundreds of in-person customers daily and coordinates extensively with city, state, and federal agencies, social service providers, and the legal community. The unit represents one of the most...