Principal Product Manager, Customer Experience

US · 3 months ago

About the job

Key Responsibilities • Own self-service: Drive the roadmap for the end-to-end digital customer experience across web and mobile. • Ship MVPs: Define high-value MVPs, validate with real customers and CSRs, and iterate fast on friction and edge cases. • Engage SMEs: Translate call center, CX, and billing expertise into clear specs, enriched with AI-generated documentation and prototypes. • Execute: Drive with engineering and design to release production-ready features on compressed timelines. Drive the product lifecycle by defining use cases and technical requirements, collaborating on data model design, and conducting product testing to ensure key requirements are met. • Own outcomes: Set...