Principal Product Manager, Customer (Back Office)

US · 3 months ago

About the job

Key Responsibilities • Own payments, billing & orders: Drive the roadmap for the customer transactional experience across self-service and the call center. • Ship MVPs: Define high-value MVPs, validate with real customers and CSRs, and iterate fast on friction and edge cases. • Engage SMEs: Translate call center, CX, and billing expertise into clear specs, enriched with AI-generated documentation and prototypes. • Execute: Drive with engineering and design to release production-ready features on compressed timelines. Drive the product lifecycle by defining use cases and technical requirements, collaborating on data model design, and conducting product testing to ensure key requirements are...