MogiThe Home Depot
Principal Data Scientist - CX
On-siteFull-time
About the job
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Principal Data Scientist is responsible for leading high-impact data science and AI initiatives that drive business growth, improve operational efficiency, and create better customer and associate experiences. A key focus of this role will be advancing AI-powered customer support and agentic workflows that apply the reasoning, context, and decision-making patterns used by skilled associates to help customers resolve complex needs. These capabilities are designed to provide customers with faster, more effective self-service experiences while improving resolution quality and...