Manager, Service Training & Performance Analytics

Nc Us · 3 weeks ago

$133,000 to $1,004,000 a year

About the job

Inside the Role The Manager, Service Training & Performance Analytics, is responsible for strengthening service capabilities and improving dealer and customer support performance through technical training, data analysis, program management, and compliance administration. The role supports Direct Sales fleet customers, electric vehicle service readiness, Thomas Built Buses dealers, and Freightliner Authorized Service Locations. The position also manages key programs and processes, including Platinum Support, the Learning Management System, dealer performance reporting, Freightliner dealer labor-rate reviews, and the annual AORA and SORA requirements. Posting Information We provide a...