Manager, CS Analytics III

Bellevue, WA · 1 week ago

$129,500 to $129,500 a year

About the job

Job Description: Chewy is committed to being the most trusted and convenient destination for pet parents and partners. Our teams work every day to make pet care easier, more accessible, and more joyful for millions of customers and their pets. The Voice of Customer team puts the customer at the center of Chewy’s decisions by turning customer experiences into insights, action, and meaningful change. We bring together customer feedback, contact-center data, surveys, sentiment, operational metrics, behavioral signals, and frontline insights to identify customer friction, quantify its impact, prioritize opportunities, and measure whether changes improve the customer experience. We are seeking...