Lead Specialist, Business Analytics

US · 1 week ago

$100,000 to $100,000 a year

About the job

The Lead Specialist, Business Analytics for Customer Experience (CX) leverages CX best practices and strong data analysis to ensure the business has actionable insights based on structured and unstructured customer feedback. They work closely with the business to: • Define use cases for new data models or views that empower teams to make decisions • Identify gaps and/or areas for growth in data collection across the end-to-end customer journey • Identify new sources of customer feedback for inclusion in aggregated CX analysis • Leverage AI and automation to increase engagement with closed feedback loop activities Key Responsibilities • Analyze customer experience data across products...