Lead Software Engineer, Customer Experience & Reliability

Chicago · 4 weeks ago

$114,100 to $167,350 a year

About the job

The Mission Financial advisors rely heavily on Morningstar’s Direct Advisory Suite and when software breaks, they need instant resolution. Our Delight team transforms support from cost center into competitive advantage by combining hardcore production engineering with AI-enhanced diagnosis to deliver service excellence competitors can’t replicate. Role Summary As a Lead Software Engineer for Customer Experience & Reliability, you are a technical leader and customer advocate responsible for driving the resolution of complex, cross-system production issues. This role offers a unique mix of technical leadership and hands-on engagement, allowing you to influence outcomes while staying close to...