Dispute Analytics Representative

Riverwoods, IL · 3 months ago

$62,900 to $71,800 a year

About the job

Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management. Responsibilities - Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed - Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential...