Director, Voice of Customer (VoC), Customer Insights & Analytics

Georgia · 1 week ago

$111,600 to $111,600 a year

About the job

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Director, Voice of Customer (VoC), Customer Insights & Analytics to join our ever-evolving Customer Experience team and help shape the future of global commerce. Reporting to the VP/Head of Customer Experience, this leader will own the enterprise VoC strategy and transform customer, operational, and market data into actionable insights that influence business decisions and drive customer-centric growth. As a key member of the Customer Experience leadership team, they will establish global listening programs, analytics capabilities, measurement frameworks, and...