American Express
Director-Data Science (New York, NY)
HybridFull-time
About the job
Director – Data Science, Global Servicing Decision Science About the Team The Global Servicing Decision Science (GSDS) team is the Decision Science engine for Global Servicing, bringing together advanced analytics, data science, AI/GenAI, and decisioning to transform servicing experiences, empower colleagues, and enable intelligent operations. GSDS serves as a centralized Decision Science Center of Excellence, partnering across Product/Capabilities, Control Management, Strategy, Operations, Technology, and enterprise analytics and data science teams. GSDS builds and scales servicing intelligence across Global Servicing—from predictive and proactive servicing, personalization...