DCIM Software Solution Coordinator

Sioux Falls, SD

About the job

POSITION SUMMARY DCIM Software Solutions Coordinator will play a crucial role in maintaining software solutions that meet the needs of our customers and organizations. Proper triage of all types of incoming support tickets and escalations. Collaborate with cross functional teams to analyze, troubleshoot issues, and ensure the delivery of high-quality, efficient, and reliable software products. Liaison between the Software Engineering Team and Client Services Team and Clients. RESPONSIBILITIES• Triage, add notes and next steps and disburse support tickets to the correct team members in the Services and Support team. • Review all cases that escalate from Technical Support to Engineering....