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Data Surveillance Assistant Manager - Remote
Full-time
About the job
Job Duties Collaborate with Olympus leadership teams to ensure that the service delivered is consistent and in accordance with response expectations across quality, compliance, and international regulations and standards such as FDA (21 CFR 820.198) Complaint handling and (21 CFR 803.3) MDR reporting and company goals. BPO teams daily performance monitoring, escalation handling, and first operational point of contact for assigned territory . Assignment of regional customer inquiries into dashboard queues in a timely manner. Weekly monitoring, summarize performance callout of agent KPIs to ensure agent training, quality, to ensure that Data Surveillance Americas team are efficient and...