MogiGo to Mass.gov.
Data Quality & Service Design Specialist
Full-time
About the job
The Data Quality & Service Design Specialist ensures the agency case management system delivers accurate, reliable, audit‑ready data while also advancing human‑centered service design across programs. This role blends analytical precision with customer‑experience insight—improving data integrity, redesigning workflows, and strengthening the usability and effectiveness of digital and in‑person services. Key responsibilities include data validation and accuracy checks across programs, audit readiness through documentation, controls, and quality reviews, customer journey mapping to identify pain points and opportunities, workflow redesign to improve efficiency and reduce friction, user...