Data Product Manager - Voice of Member | Onsite

US · 4 weeks ago

$60,000 to $210,000 a year

About the job

Key accountabilities / essential functions · Defines and maintains the roadmap for Voice of Member data products and connects each investment to member experience, loyalty, service and operational objectives. · Runs discovery with Member Care, Membership, Digital, Club Operations, Merchandising, Supply Chain and Marketing users to understand how member feedback is captured, interpreted and acted upon. · Owns prioritization across surveys, satisfaction measures, complaints, contact reasons, service interactions, digital behavior, journey signals, sentiment, themes and closed-loop action capabilities. · Defines common taxonomies, member-experience measures, business rules, quality thresholds...