MogiCardinal Health
Data Analyst, IT Service Center
RemoteFull-time
$80,900 to $80,900 a year
About the job
IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects. This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and Alteryx to produce scalable reporting, conduct deep dive analytics, and support operational strategies. Responsibilities: Analytical & Critical Thinking - Applies advanced analytical methods to solve complex operational problems. - Translates ambiguous questions into structured analytical approaches. - Identifies trends, relationships, and root causes within large...