Customer Care Rep - Bi Lingual

Augusta, GA · 2 months ago

About the job

The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers. Representatives will provide support and problem resolution via phone, chat, and video by determining customer needs, responding to inquiries, and updating and maintaining customer information. Key Responsibilities • Provide support for Spanish and speaking customers. • Responding to all inquiries within team SLA guidelines. • Providing timely resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed. • Maintains working knowledge of all systems/functionality...