MogiM&T Bank
Contact Center Product Manager II- Chat
HybridFull-time
$89,600 to $149,300 a year
About the job
Contact Center Product Manager II- Chat Location: Buffalo, NY, Bridgeport, CT or Millsboro, DE | 4 days in office and 1 day from home Overview: Responsible for the management of multiple product lines or services within the Chat channel, including digital chat experiences, chat bots, authentication flows, routing, digital self‑service, and customer experience orchestration. This role oversees the design, development, implementation, optimization, and marketing of Chat products to ensure they are marketable, profitable, compliant with legal and regulatory requirements, and effective in driving increased digital containment and reduced assisted‑channel demand. Primary Responsibilities: - Own...