Software Support Specialist

Job Description
• Provide expertise in implementing and supporting various third party software packages in support of our clients systems.
• Work under general supervision; typically reports to a project leader or manager.
• Configure production, development and testing environments and ensure availability of these application services.
• •Use high-level expertise with products to advise on design and assist with development of applications using these tools.
• Provide performance tuning of components and services as well as availability in disaster recovery.
• Implement and manage monitoring technologies for software, server, and network platforms.
• Resolve configuration-related problems.
• Assist production support and development staff in debugging application defects.
• Perform other duties as assigned.

Qualifications
• Solid understanding of:
o Systems administration and change management practices
o J2EE application servers.
o Message-oriented middleware.
o Internet/Web based technologies.
o Web based security technologies
o LDAP Directory engineering and administration
o Enterprise Monitoring and reporting tools
o File transfer protocols including SFTP
o Encryption technologies (SSL/TLS, PKI Infrastructure management)
o Solid understanding of security controls as applied to software technologies.
• High school diploma or equivalent, Bachelor's degree in a related area preferred
• 3-5 years of related experience with
o Minimum 4 years experience working in a distributed multi-platform environment.
o Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software
o Minimum 2 years experience supporting enterprise monitoring technologies.

Certificates:
Cisco CCNP, Microsoft MCSE, Unix/Linux certifications those related to mainframe, storage or DBMS a plus.

Additional Information
Andy Bundad
Technical Recruiter
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Hi-Tech Solutions, Inc. | Information Technology Consulting

Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181

Direct Phone: 630-473-6463

www.htsconsulting.com