Senior Product Manager (Technical)

Senior Product Manager (Technical) — Dental SaaS Platform
About the role
We’re building the next generation of
cloud-first software for dentistry
—modern architecture, exceptional UX, and
AI-powered workflows
that reduce busywork and help teams run more efficient, more patient-friendly operations. This is a rare opportunity to join a
small, high-impact team
shaping a major new product direction from the ground up.
You’ll work
directly with the CEO
and partner closely with engineering and design to make smart, architecture-aware product decisions and ship meaningful capabilities fast. This is not a “write requirements and hand them off” role—you’ll operate as a
deeply technical product leader
with high ownership end-to-end.
What you’ll own
Product strategy + execution
for foundational capabilities that power modern dental workflows (cloud-first, AI-forward).
Technical product leadership
across a
multi-tenant B2B SaaS platform
: isolation, scalability, reliability, performance, cost, and security.
Cross-service orchestration
: define service boundaries, APIs, event flows, state management, and safe evolution over time.
Data platform and integrity
: define key domain models, auditability expectations, migrations, and reporting/analytics readiness.
AI-enabled experiences
: ship practical AI features (assistive automation, summarization, classification, routing) with guardrails and measurable impact.
Integration strategy
: APIs and interoperability with external systems and partners (payments, communications, insurance workflows, analytics, identity, etc.).
Metrics and outcomes
: establish success measures, instrumentation, and feedback loops to drive iteration.
What you’ll do day-to-day
Translate ambiguous business goals into crisp
product + platform decisions
with clear tradeoffs.
Produce high-signal artifacts engineers can build from:
PRDs, technical specs, API contracts, event schemas, data model proposals, rollout plans
.
Drive execution with engineering: prioritization, sequencing, dependency management, delivery accountability.
Lead architecture-informed discussions:
modular monolith vs microservices
, tenancy models, event-driven workflows, database design, reliability patterns.
Build with quality in mind: observability requirements, edge cases, safe migrations, backwards compatibility, and gradual rollouts.
Engage customers and internal stakeholders to validate direction, measure impact, and iterate quickly.
What we’re looking for
Core experience
6+ years in Product Management with significant experience as a
technical PM
(platform, infrastructure-heavy, or systems products).
Proven track record shipping
multi-tenant B2B SaaS
products at scale.
Comfort partnering deeply with engineering on
architecture and system design
—you can reason through tradeoffs and spot risk early.
Strong technical fluency
• Comfortable with:
Multi-tenant patterns (tenant isolation, shared vs dedicated resources, sharding considerations)
Databases and data modeling (SQL fundamentals, indexing, migrations, reporting implications)
Distributed systems (queues/events, retries, idempotency, eventual consistency)
Service boundaries, API design, versioning, contract testing
Observability (logs/metrics/tracing), incident learnings, reliability/SLO thinking
• You don’t need to code daily, but you should be able to
read code, review schemas
, and speak engineering fluently.
Domain experience (huge plus)
Medical or dental billing and revenue-cycle workflows
: eligibility/benefits, claims lifecycle, ERA/EOB posting, adjustments, patient statements, collections, reconciliation.
Experience building software that touches payments, accounting-like ledgers, or healthcare-adjacent workflows.
Product leadership
Excellent judgment on
v1 scope
vs “platform forever.”
Ability to simplify complex workflows into intuitive user experiences.
Strong written and verbal communication; you align executives and engineers around a clear narrative.
High ownership and bias to ship.
Bonus points
Experience building dental/medical workflow software, payments platforms, or integration ecosystems.
Familiarity with AI/LLM product patterns (evaluation, guardrails, human-in-the-loop).
Experience with partner APIs, SDKs, extensibility frameworks, and enterprise reliability requirements.
Why this role is different
Reports directly to the CEO
Small, elite team
with high ownership and fast iteration cycles
Opportunity to build foundational product + platform capabilities from scratch
High leverage: your decisions will shape architecture, speed, and product direction for years
Compensation & Benefits
Competitive salary + meaningful equity.
Medical, dental, and vision coverage
401(k) with company match
Direct collaboration with company leadership on organization design, scaling strategy, and growth initiatives