Project/Product Manager

Job Description
The ideal Implementation Project/Product Manager will thrive in a fast-paced environment, enjoy wearing multiple hats, and take pride in working directly with customers as well as internal cross-functional teams. Responsibilities will include client installations, training, special projects and general technical support. Become a product expert and play a key role in driving our cloud-based software business forward.

· Manage new customer product installations by providing training, product configuration, and assessment of customer needs.• Drive custom software projects including defining customer requirements, working with engineering, testing new features, and managing customer relationship.
• Work closely with sales to support customer relationships, troubleshoot and resolve customer issues; provide user feedback back to the product team for future development.
• Develop content for Web site, datasheets, online knowledgebase and online demo videos.

Qualifications
Key Job Requirements
· BA/BS degree or equivalent
• Customer-focused orientation with strong interpersonal and problem solving skills.
• Tech savvy; motivated to master all aspects of our software.
· Excellent written and oral communication skills
· Excellent organization and project management skills

Desired Skills & Experience
· 2-3 year of product support / testing / technical writing experience in an enterprise software product
· Computer science and/or finance background a plus

Additional Information
All your information will be kept confidential according to EEO guidelines.