Lead Data Analyst

As an analyst in CX, you will:

- Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives.

- Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes.

- Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value.

- Visualize data and tell compelling stories that influence decisions and drive action.

- Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights.

- Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value.

Strong candidates will demonstrate an ability to:

- Thrive in ambiguity and adapt quickly to changing priorities.

- Translate business objectives into analytical approaches and actionable recommendations.

- Influence stakeholders through data, critical thinking, and strong communication.

- Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes

- Learn new tools and techniques in a rapidly evolving analytics environment.

- Maintain high standards for analytical rigor, data quality, and collaboration.

Core Responsibilities:

- Lead Analytic Engagements & Business Solutions

- Manage & Validate Data Assets

- Deliver Advanced Insights & Recommendations

- Drive Reporting, Measurement, & Process Improvement

- Develop Analytics Capability & Strategic Partnerships

- Mentor peers and advance the overall skill of the Data and Analytics Department

Qualifications

- Minimum of five years related work experience.

- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

- Experience with Python, SQL, and Data Visualization Required

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.