Digital Product Owner

Job Description
Job Summary

The Digital Product Owner oversees the design, development, and continuous improvement of business processes and solutions within Virtuous Raise and HubSpot. Serves as a subject-matter expert and primary liaison between business stakeholders, end-users, and ITS, providing guidance, resolving complex issues, and prioritizing system enhancements. Partners with technical teams on security, integrations, performance, maintenance, and upgrades to ensure digital products effectively support departmental and institutional objectives.

Essential Job Duties

• Design, configure, and develop business processes in Virtuous Raise and HubSpot, selecting the solutions that best meet departmental and institutional objectives.

• Provide business process support to Virtuous Raise and HubSpot end-users.

• Advises and consults with Virtuous Raise and HubSpot end-users on business process design, resolves complex operational issues, and recommends process improvements.

• Partner with the ITS as subject-matter expert, making recommendations on security, integrations, performance monitoring, maintenance, and upgrades for Virtuous Raise and HubSpot.

• Act as the primary communication link between business stakeholders and the development team, balancing conflicting demands.

Required Qualifications
• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience that meets the requisite technical competencies.

• Experience managing CRM platforms.

• Familiarity with RaiseDonors, Virtuous Raise and/or HubSpot.

• Excellent written and verbal communication.

• Ability to analyze system performance issues, conduct root cause analysis, and implement or recommend technical solutions.

• Ability to prioritize and execute multiple initiatives independently.

Other Skills
• Experience in fundraising operations or higher education advancement.

• Experience with Blackbaud CRM.

• Familiarity with database concepts, data mapping, or ETL processes.