Data Provisioning/De-Provisioning Technician

Job Description
• Support day to day tasks of business, Internal Management Networks, and Corporate network.
• Develop and evaluate processes to ensure effectiveness of IP design deployment and decommissioning.
• Develop and publish standards for network configuration, including routing architecture, physical configuration and de-configuration standards, and inter- and intra- POP topology.
• Involved in the evaluation of and provides feedback for applications or tools in support of automation and administrative support.
• Manage M6 / TBS / Wave / Netcracker queues as well as Remedy tickets to prevent delinquent tasks and resolution.
• Assist with technical questions/resolutions from other Client  Business colleagues.
• Coordinate own responsibilities with those of other team members so no order or trouble ticket is delayed
• Assess problems, research alternatives, and pursue acceptable solutions while remaining within Company guidelines.
• Completes all non-complex Provisioning and De-Provisioning (Disconnect) orders across the footprint.

Qualifications
• 1-2 years of industry experience with TCP/IP and Ethernet technology
• Skills/training necessary to understand new technology insertions into the network and how the introduction of such technologies will enhance the performance of the existing network
• Strong knowledge of field installation of routers and switches (Cisco, Juniper, etc.)
• Must be innovative, able to set/change priorities and use available resources to meet the needs of Client Business and our client.
• Possesses a strong working knowledge of the provisioning/de-provisioning processes and overall work flow throughout the service implementation process.
• Solid organization and time management skills
• Excellent customer service skills and desire to provide quality service and response to clients.
• Must have the ability to make quick effective decisions that have a significant impact on Client  Business clients
• Ability to multitask and navigate between divergent systems and task types.
• Must be willing to work overtime, including weekends, as the work load requires.
• CCNA Certification preferred.

Additional Information
Thanks & Regards
Praveen K. Paila
470-202-1117