Data Performance Engineer

PRIMARY RESPONSIBILITIES

• Evaluate, analyze, and recommend improvements to product design, maintenance, and operational performance.

• Support the development of new products and drive performance enhancements and cost improvements.

• Assess and recommend new materials to support product design changes.

• Conduct technical analysis of competitive products, services, and patents.

• Serve as a technical escalation point for Tier 2 SMEs, providing advanced analysis and resolution of complex issues.

• Comply with all NOV and HSE policies and procedures.

• Perform additional duties as assigned by the COE Technical Leader.

FACILITY / GROUP RESPONSIBILITIES

• Provide advanced technical product support to global SMEs delivering 24/7 support to internal and external customers.

• Lead and support training and competency development programs for Tier 2 technicians and engineers.

• Identify and analyze product reliability trends to inform performance improvements.

• Deliver structured technical feedback to Product Engineering on product performance and reliability.

• Review and support Product Notifications (PNs), including planning, implementation, tracking, and reporting.

• Prepare technical reports with damage assessments and recommended corrective actions based on field data and customer reports.

• Coordinate with internal and external specialists to resolve complex technical issues.

• Maintain strong collaboration with Global Product Engineering and related teams.

• Partner across business lines to deliver “Service Above All.”

EDUCATION & EXPERIENCE

• Technical diploma or equivalent combination of education and experience.

• 4+ years of relevant experience (e.g., Field Service, Technical Support, Field Engineering, I&C, eHawk, AM Projects).

• Strong technical analysis and report writing skills.

• Ability to work effectively across multinational teams and time zones.

• Advanced ability to read and interpret mechanical, electrical, and hydraulic drawings.

• Capability to troubleshoot complex, cross-disciplinary technical issues.

JOB REQUIREMENTS

• Participate in customer meetings; assess technical issues, provide recommendations, and document outcomes.

• Develop technical work scopes and recommend specialized tooling.

• Review and optimize spare parts lists and inventory strategies.

• Support FATs (Factory Acceptance Tests).

• Contribute to training materials, competency frameworks, and assessments.

• Evaluate new products, tools, and services and provide recommendations.

• Support leadership in assessing team competency and assigning work based on complexity and urgency.

• Act as backup for the COE Technical Leader when needed.

• Generate and manage reports analyzing operational activities and performance.

• Utilize systems such as Rig Office, Team Center, Glovia, Oracle, and PIMS.

• Ensure compliance with ISO 9001 and NOV quality management standards.

• Apply root cause analysis methods (e.g., 5 Whys, Fishbone) to troubleshoot failures.

• Support remote upgrades and adhere to NOV best practices.

• Understand NOV equipment taxonomy, failure modes, and diagnostic techniques.