Data Entry Specialist

Job: Customer Service Agent /Blackout Monitoring Specialist Location: San Antonio, Texas. Duration: Fulltime (Onsite role) Salary: 35K - 40k per annum (Base Salary) + 401k, PTOs, Health, Dental insurance. Shifts: 12pm - 9pm Another 3pm - 12 am. you will be given one of these shifts . Weekends are not Off (You will be given any of the two days off) Responsibilities: Monitoring of live video using in-house tools and dashboard. Adjusting boundaries of events as content schedule shifts (events run long or short) Check email notifications for requests and updates from internal teams and vendors/providers. Address incoming email escalations. Monitor and maintain the Operations within SLAs. Manage escalations where appropriate. Contractor will perform blackout services for streaming/video items that need to be disabled within certain delivery areas. These items will be shared with Contractor by customer. Contractor will disable and enable viewing within certain areas as defined by customer processes and viewing restrictions. Contractor will monitor disabled activities and enable viewing once certain restricted activity is completed. Contractor will perform bug triage services for errors in streaming/video and metadata assets reported by testers. Contractor will dedupe, resolve, and/or route bugs of various natures that are filed by testers