Data Collection Technician

About Tacit

We are an early-stage, deep tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. We are backed by General Catalyst, Khosla Ventures, and Greylock Partners, with a founding team from Stanford, BrainGate, Oculus, and Tesla. While we can’t reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.

About the Role

We are looking to hire a Data Collection Technician who has a strong blend of of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.

- Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.

- Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.

- Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.

- Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.

- Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.

- This is a full-time position at our location in either San Francisco or San Jose

REQUIREMENTS

- Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.

- Must be comfortable working in a fast-paced environment.

- Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.

- Excellent attention to detail and organizational abilities.

- Comfortable staying alert and responsive during long shifts.

- Technically proficient and quick to learn new systems.

- Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.

STRONG CANDIDATES MAY HAVE

- Prior experience in customer service, hospitality, research, or lab operations.

- Experience with scheduling or data management platforms.

- Interest in human-computer interaction, psychology, or research operations.

DETAILS

- Training: Training onsite is at our San Francisco HQ office (South Park)

- Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm

- Compensation: $22/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law)

- Company size: 30-50 people

BENEFITS

- Equity package

- Comprehensive medical, dental, and vision insurance

- 4% 401k matching