Head of Analytics, Insights and Client Experience

Malvern, PA · 2 months ago

About the job

JOB SUMMARY The Head of Analytics, Insights and Client Experience owns the intelligence and client experience engine that drives Vanguard Charitable’s growth. Reporting to the Chief Growth Officer, this leader directs data science, business intelligence, reporting, and client experience — building the data products, measurement systems, and client strategies that determine where the enterprise invests. The role is accountable for measurable improvements in client acquisition, engagement, retention, and satisfaction, and serves as a trusted advisor to enterprise leadership on growth performance, client trends, and strategic opportunity. ESSENTIAL JOB FUNCTIONS Lead Enterprise Client & Market...