Software Support Tier I

Oak Brook, IL · 2 days ago

$22 to $26 a hour

About the job

Job Summary The Software Support Tier I serves as the Company’s first point of contact for incoming customer calls regarding the Company’s products, equipment and services. Positive interaction with customers and timely resolution of issues are critical components of the position. The Software Support Tier I must be an active listener who can calmly handle emotional customers and de-escalate conflicts since many issues arise because a pharmacy (our customer) is attempting to resolve an issue for the pharmacy’s customer who is standing in front of them. Key Duties • Responds daily to incoming customer questions and emails relating to issues or questions about the Company’s various software...