Software Support Specialist

Fairmont, MN · 2 months ago

About the job

Description Job Title: Software Support Specialist Reports to: Phone Support Supervisor Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 Position Summary: Primarily assists customers over the phone to remotely diagnose software related problems and guide customers through the resolution of problems. Installs, modifies, and makes minor repairs to customer equipment, and provides technical assistance and training to system users by performing the following duties. Provides internal support for field technicians deployed to customer facilities. Exhibit and promote the following values: • Curious Attitude: An employee who is curious is motivated to take time to question and...