Analytics and Quality Assurance Specialist

Manhattan, NY · 3 days ago

$29 to $34 a hour

About the job

The Team: The Client Relations Center (CRC) team supports Hermès’ omnichannel services by managing client phone, email, and live chat inquiries, while delivering exceptional customer service in collaboration with US flagship boutiques. The Opportunity: As the Specialist, Analytics & Quality Assurance, you will play a critical role in driving data-informed decision making and service excellence across the Client Relations Center. You will be responsible for analyzing client interaction data, quality assurance performance, operational metrics, and client feedback to identify trends, uncover opportunities, and provide actional recommendations that enhance both the client experience and...