API & Data Integration Support Specialist

Sofia · 2 days ago

About the job

Job Summary The API & Data Integration Support Specialist provides post-sale technical support to clients using our platforms and APIs, focusing on smooth onboarding, troubleshooting, and ensuring ongoing client satisfaction across the EMEA region. Key Responsibilities • Act as the primary technical contact for clients, assisting with API integration, troubleshooting, and ongoing support needs. • Diagnose, escalate, and resolve API- and platform-related issues, delivering timely and accurate solutions. • Support client onboarding by guiding customers through integration and configuration processes. • Collaborate closely with product, engineering, and customer success teams to communicate...